Pomadent Warranty Policy
Your pomadent warranty is applicable to all pomabrush and pomafloss products. Brush heads, pomaclips, and/or other products are not included in this warranty.
The warranty starts on the date of purchase and is valid for 2 years. If your pomadent product is defective during the warranty period, we will replace it free of charge*.
In an unlikely event of defective device, please reach out to us through the Contact Form. We will respond to you within 1 tot 2 business days to assist.
Once the replacement request is validated, we will send you a replacement product within 5 to 8 business days.
The warranty does not cover cosmetic damage such as scratches, or damage caused by:
- Normal wear and tear
- Accidental damage to the product
- Water damage to the charging case
- Failure to take proper care of the product, including recharging
- Improper use
- The product being tampered with
- Repairs carried out by yourself
- The product being altered or used for commercial purposes
*pomadent will send you a like-for-like technical replacement, or if this is not possible, a device of a higher specification. We may not be able to supply a product of the same colour immediately.