Pomadent Warranty

Pomadent Warranty Policy

Your pomadent warranty is applicable to all pomabrush and pomafloss products. Brush heads, pomaclips, and/or other products are not included in this warranty.

The warranty starts on the date of purchase and runs for 2 years. If your pomadent product is defective during the warranty period, we will replace it free of charge*. 

In an unlikely event of defective device, please contact us at info@pomadent.co.za and submit evidence of the malfunction. 

We will respond to you within 1 tot 2 business days to assist.

Once the replacement request is validated, we will send you a replacement product within 5 to 8 business days.

The warranty does not cover cosmetic damage such as scratches, or damage caused by:

• Normal wear and tear
• Accidental damage to the product
• Water damage to the charging case
• Failure to take proper care of the product, including recharging
• Improper use
• The product being tampered with
• Repairs carried out by yourself
• The product being altered or used for commercial purposes

*The Service Centre will send you a like-for-like technical replacement, or if this is not possible, a device of a higher specification. The Service Center may not be able to supply a product of the same color immediately.